Terms & Conditions
Welcome to Engineering Village Shopping Experience
Few important things you should know when placing an order on this app:
Verification
In order for us to serve you properly, we have verified your phone number as an authorized app user. This means that when you place any order we can easily identify and get in touch with you!
Placing Orders
The orders you place are automatically associated with your phone number. Now you can easily place your orders at any time & any place. However, please note the following:
Order Confirmation
When you finish shopping you will be prompted to confirm your cert. This step will insure that the quantities & prices are valid at the moment you place the order. Once this step is completed you will be automatically directed to the Payment & Delivery Methods selection.
Delivery Methods
Pick Up
You can opt to come pick up your order at one of our outlet stores (in this case you won’t incur any additional charges)
Shipping
You can also chose to get your order to be delivered to you!
Inside Oman: Through Oman National Transportation Company (ONTC) or Through Oman Mail Services (Oman Post)
Worldwide Shipping: Through Aramex
Once you click on your preferred option the additional shipping cost will be displayed. This number is calculated based on the weight of your order.
Which one should I chose?
If you prefer faster & cheaper delivery we recommend you ship through ONTC. You can then go pick up your order from the nearest ONTC bus stop to your home town. Oman Post can take up to 2 weeks to deliver the order.
Time to Delivery
Once your order has been placed you will be contacted by phone to confirm the order. Please note that you will NOT receive any confirmation email. Instead you can check on your order through your (Order History) tab in the main menu.
Once your order has been confirm by phone you will be informed when to expect to receive your order. Our average delivery time is 2 working days after order confirmation.
Payment Methods
If you chose to pick up your order at one of our outlets than you can make your payment at the time of pick up. If you chose shipping, you will be directed to the Bank Muscat Gateway to proceed with your online check out. This Gate Way is controlled by Oman ITA (Information Technology Authority) and is subject to their terms and conditions.
Number of Orders
In order for us to serve you at a timely manner we have limited the number of orders for each user. You may place a maximum of 3 orders at a time. You won’t be allowed to place any additional orders until those orders are processed & received.
Account Banning
As mentioned earlier, this app is connected to your phone number. Miss using the app in any way like placing false orders for example will result in blocking your number by the App Admin Group & you will no longer be able to re-install the app. Engineering Village reserves the right to ban any user from benefiting from this app without notice.
Claims & Warranties
In the case you did not receive your order or you faced any other problem please contact our Help Line as mentioned below or email to [email protected] & we would be glad to help you out!
Help Line
If you have any questions or you would like to follow up with your order please feel free to contact our Customer Services Department through: +968 9699 4811 or leave us a help ticket through our help center!
Few important things you should know when placing an order on this app:
Verification
In order for us to serve you properly, we have verified your phone number as an authorized app user. This means that when you place any order we can easily identify and get in touch with you!
Placing Orders
The orders you place are automatically associated with your phone number. Now you can easily place your orders at any time & any place. However, please note the following:
Order Confirmation
When you finish shopping you will be prompted to confirm your cert. This step will insure that the quantities & prices are valid at the moment you place the order. Once this step is completed you will be automatically directed to the Payment & Delivery Methods selection.
Delivery Methods
Pick Up
You can opt to come pick up your order at one of our outlet stores (in this case you won’t incur any additional charges)
Shipping
You can also chose to get your order to be delivered to you!
Inside Oman: Through Oman National Transportation Company (ONTC) or Through Oman Mail Services (Oman Post)
Worldwide Shipping: Through Aramex
Once you click on your preferred option the additional shipping cost will be displayed. This number is calculated based on the weight of your order.
Which one should I chose?
If you prefer faster & cheaper delivery we recommend you ship through ONTC. You can then go pick up your order from the nearest ONTC bus stop to your home town. Oman Post can take up to 2 weeks to deliver the order.
Time to Delivery
Once your order has been placed you will be contacted by phone to confirm the order. Please note that you will NOT receive any confirmation email. Instead you can check on your order through your (Order History) tab in the main menu.
Once your order has been confirm by phone you will be informed when to expect to receive your order. Our average delivery time is 2 working days after order confirmation.
Payment Methods
If you chose to pick up your order at one of our outlets than you can make your payment at the time of pick up. If you chose shipping, you will be directed to the Bank Muscat Gateway to proceed with your online check out. This Gate Way is controlled by Oman ITA (Information Technology Authority) and is subject to their terms and conditions.
Number of Orders
In order for us to serve you at a timely manner we have limited the number of orders for each user. You may place a maximum of 3 orders at a time. You won’t be allowed to place any additional orders until those orders are processed & received.
Account Banning
As mentioned earlier, this app is connected to your phone number. Miss using the app in any way like placing false orders for example will result in blocking your number by the App Admin Group & you will no longer be able to re-install the app. Engineering Village reserves the right to ban any user from benefiting from this app without notice.
Claims & Warranties
In the case you did not receive your order or you faced any other problem please contact our Help Line as mentioned below or email to [email protected] & we would be glad to help you out!
Help Line
If you have any questions or you would like to follow up with your order please feel free to contact our Customer Services Department through: +968 9699 4811 or leave us a help ticket through our help center!
